Privacy Policy
At SquashDesign, your trust is part of our game. This page explains, in plain English, what we collect, why we collect it, and how we protect it. By using our site, you agree to this policy.
Information We Use to Serve You
- IP Address & Cart Activity: To remember your cart and personalise browsing (so you can pick up where you left off).
- Order Details: Contact, shipping, and payment info to process your purchase and send updates. Full card data is never stored by us.
- Analytics Data: Google Analytics and Meta Pixel to understand site usage and improve performance.
- Communication Records: Emails, chat, and support messages so we can help quickly and keep a record of resolutions.
No Selling. No Trading. Ever. We do not sell or trade your personal information.
How We Use Your Data
We use your information to process orders, provide support, improve products and the website, and send essential service messages (like order confirmations). We don’t spam—or share your details for others to market to you.
Who We Share With
- Payment Processors: Stripe and PayPal securely process payments and are not permitted to use your data for their own marketing.
- Shipping Partners: Couriers receive delivery details to fulfil your order.
- Legal Requirements: If required by law, or to protect our rights and the security of our users.
How We Keep It Safe
- Encryption: All transactions use SSL/TLS. Payment details are handled by certified processors; we never store full card numbers.
- Hardening & Updates: Systems are patched and monitored. Access is limited to staff who need it to do their job.
- Data Retention: Orders are kept for 7 years for accounting and warranty. Analytics data is retained for 26 months. Marketing preferences remain until you unsubscribe.
Your Rights
- Access: Request a copy of the information we hold about you.
- Deletion: Ask us to remove your data (subject to legal/financial record obligations).
- Correction: Fix inaccurate or incomplete details.
- Response Time: We aim to reply within 48 hours.
Contact: privacy@squashdesign.com
Cookies
We use essential cookies to keep your cart and account working, and analytics cookies to improve site experience. You can control non‑essential cookies in your browser settings at any time.
International Transfers
We primarily process data in the United States. If data is transferred internationally to deliver your order or provide services, we apply safeguards consistent with this policy and applicable law.
Children’s Privacy
Our site isn’t intended for children under 13, and we don’t knowingly collect their personal information. If you believe we have, please contact us and we’ll remove it.
External Links
Some pages link to other websites. Their practices may differ; we recommend reviewing their privacy policies.
Comment Moderation
We manually review comments to keep discussions respectful and free of spam. Comments may be edited or removed at our discretion.
Changes to This Policy
We’ll update this page for any changes. For major updates, we’ll notify you by email. The “Last Updated” date shows when changes were made.
Legal Information
SquashDesign operates under Connecticut and United States law. For any disputes, Connecticut courts have jurisdiction.
Consent
By using our website or placing an order, you agree to this policy and how we handle your data.