Our FAQ
Need help fast? These solve 90% of questions
- Squash kit sizing (because baggy shorts kill rallies)
- Custom gear timelines (real dates, not corporate-speak)
- Shipping anywhere on earth (yes, even there)
Custom Squash Apparel Design Services
Custom Gear & Team Orders
Can you design our uniforms?
Yes—send 3 inspiration images or a sketch. Our designer works 1:1. First concepts in 48 hours. Start here
Can I customise your designs?
Colours, logos, text, layout—no extra design fees. Browse base designs
Do you make from scratch?
Yes. We pattern, cut, and sew in-house for prototypes and full teams. Changes are easy because we control production.
What’s the minimum & cost?
Most custom starts at 5 pieces. From $45/piece. 20+ saves ~15–40% (design complexity). Request a quote
How long does it take?
Design: 48 hours. Production: 3–4 weeks from approval. Rush is often possible—ask when you contact us.
Why choose us?
- In-house production—no middlemen
- Consistent quality, every piece
- Revisions in days, not weeks
Our Size Guide
Sizing & Fit
How does your sizing work?
No vanity sizing. No “skinny fit.” Built for squash movement and real proportions.
- True to size: Charts match real bodies
- Athletic fit: Room in shoulders and thighs
- Accurate: 1" really means 1"
How do I measure myself?
Grab a fabric tape and a mirror—or a friend.
For Tops
- Chest: Around fullest part, under arms
- Waist: At your natural bend point
- Sleeve: Neck centre to wrist, arm bent slightly
For Bottoms
- Waist: Where the waistband sits
- Hips: Around fullest part
- Inseam: Crotch to desired hem
Pro tip: Measure over the base layer you’ll wear on court.
I’m between sizes—what now?
Default to the larger measurement:
- Tops: Between chest sizes? Size up for mobility
- Bottoms: Use hip over waist for comfort
- Custom/MeSize™: Email measurements for exact match
Still unsure? We’ll confirm your best fit within hours.
Do products fit differently?
Mostly one chart, but note:
- Compression: Snug by design
- Outerwear: Sized for layering over jerseys
- Women’s racerback: Match sports-bra band size
Each product page lists specific fit notes if it varies.
What if it doesn’t fit?
Free exchanges on in-stock gear within 30 days. Wore it once to test movement? Totally fine.
Need precision sizing?
Go MeSize™ — send chest, waist, hips, height, weight, and fit preference (fitted / standard / relaxed). We’ll map your exact pattern.
Shipping
Shipping & Delivery
Do you ship to my country?
Yes — US, Canada, and 30+ countries. Full list
International: Personal quote in 24 hours. Get quote
What are your shipping rates?
US: $8 flat under $100; free over $100.
International: Live carrier quote based on destination, weight, and deadline. Request quote
When will my order arrive?
Processing: Same/next day if ordered by 12 pm ET (Mon–Fri).
Delivery:
- US Standard: 2–5 days
- US Expedited: 1–3 days
- International: 7–10 days + customs
Will I pay customs or duties?
Usually, yes for international orders. Fees are set by your country and paid on delivery.
We can estimate charges upfront. Learn more
Need it faster?
Choose expedited at checkout (US 1–3 days). Orders by 12 pm ET often ship same day.
Hard deadline (tournament)? Contact us for a rush plan
Package lost or damaged?
Email photos within 48 hours We’ll replace or refund fast — no run-around.
Return & Exchange
Returns & Exchanges
How long do I have to return?
30 days from delivery for in-stock items. Worn once to test? That’s fine.
Custom gear: Final sale. See custom policy
How do I start a return?
Call: 1-800-862-4314 (Mon–Fri, 9 am–5 pm ET)
Email: support@squashdesign.com
We’ll send your return authorisation — no forms, no hoops.
Need a different size or colour?
Yes — exchanges are free, and we ship your replacement at no charge.
Unsure what to order? Check the sizing guide or email your measurements
What condition should it be in?
Unworn with tags is ideal. Tried once on court? Acceptable if clean and resellable.
We can’t accept damaged, heavily worn, or altered items.
Do I pay return shipping?
Our error or defective: No — we send a prepaid label.
Fit/style preference: Yes — you cover return postage.
Exchanges: Replacement shipping is on us.
When will I get my refund?
Once we receive your return:
- Inspection: 1 business day
- Refund issued: Same day
- Funds appear: 3–5 business days
Refunds go to your original payment method.
Order Tracking
Order Tracking & Delivery
Where is my order?
Logged in: Check My Account Orders
Guest: Use your confirmation email link.
Tracking arrives by email once shipped (usually within 24 hours).
Custom orders: 3–4 weeks production before shipping.
How do I track my package?
Your shipping email includes a direct tracking link. Or visit:
What do tracking statuses mean?
- Label Created: Order packed, awaiting pickup
- In Transit: On the move
- Out for Delivery: Arrives today
- Delivered: Check porch/mailbox
- Exception/Delay: Slight hold-up, still en route
Don’t understand a status? Email us
Tracking hasn’t updated?
Ground shipments often skip scans — it’s rarely lost.
No update for 48+ hours? Email us and we’ll check with the carrier.
International: Customs may pause tracking for 3–7 days.
Tracking says “Delivered” but nothing’s here?
First:
- Check porch, back door, office, or mailbox
- Ask neighbours or building front desk
- Wait 24 hours (carriers sometimes mark early)
Still missing? File a carrier report, then email us
Can I change my delivery address?
Before shipping: Yes — email us immediately
After shipping: You can redirect via the carrier’s website. We’ll help if needed.
Payment & Security
Payment & Security
What payment methods do you accept?
Cards: Visa, Mastercard, American Express, Discover.
Wallets: PayPal, Apple Pay, Google Pay.
Pay over time: Shop Pay or Afterpay .
Is checkout secure?
- SSL/TLS encryption
- PCI-DSS Level 1 processing
- Tokenisation — we never store your full card/CVV
- Automated fraud screening
Look for the padlock icon in your browser.
When am I charged?
In-stock: At checkout.
Custom: After proof approval, before production.
Pre-order: When the item ships.
Do you offer payment plans?
Individuals: Shop Pay or Afterpay (4 payments, approval required).
Teams $500 + : Contact us for staged payments tied to milestones.
Do you collect sales tax or VAT?
US: Sales tax shown at checkout where required.
International: We don’t collect VAT/GST; import duties or taxes may apply on delivery.
Why was my payment declined?
- Insufficient funds or credit limit
- Billing address / ZIP mismatch
- Bank security block
- Expired card
- International restriction
Still stuck? Email us We can retry or suggest another method.
Charged twice or wrong amount?
One line may be a temporary authorisation hold; it clears in 3–5 days.
Need correction? Email us with order number and screenshot.
Need an invoice or receipt?
Receipts are emailed automatically and saved under My Account Orders.
Teams / schools can request a formal invoice