International Shipping
Your Court, Our Reach
Tournament in 3 weeks? Others shrug. We deliver.
How we're different
- Real quotes in 24 hours based on live carrier conditions.
- Clear timelines we’ll stand behind — and beat when we can.
- Customs clarity: we flag what’s coming; local duties/taxes are yours (DAP).
How it works
Quote & Book
Live ETDs/ETAs with duty/VAT expectations. Approve the quote and we book your lane.
Dispatch & Tracking
Pickup from our facility, tracking shared immediately. We monitor milestones and flag changes.
Clearance & Handover
We stay engaged through customs, then hand off to your club, hotel, or event desk — confirmed received.
Service levels (typical)*
| Tier | Transit (business days) | Best for |
|---|---|---|
| Express | 3–6 | Tournament deadlines or time-critical deliveries |
| Priority | 6–10 | Balanced speed and cost for team orders |
| Economy | 10–18 | Bulk or seasonal shipments with flexible dates |
FAQ
Who pays customs duties and taxes?
Shipments are sent DAP (Delivered at Place). Local authorities assess duties/VAT, paid by the receiver. We include expected amounts in your quote so there are no surprises.
Will I get tracking updates?
Yes. You receive carrier tracking at dispatch and direct updates from our logistics team until delivery is confirmed.
What if I have a tight deadline?
We’ll recommend Express or split-ship (e.g., match kit first). If there’s risk to your date, we’ll say so upfront and provide Plan B.
Can you deliver to our hotel or venue?
Absolutely. We coordinate with hotel staff, clubs, or event desks and confirm receiving hours and an on-site contact.
What happens if customs holds my shipment?
We stay engaged with the carrier, supply any extra paperwork fast, and update you until release. Most holds clear within 24–48 hours with complete documentation.
Who’s responsible if a package is delayed or lost?
After dispatch, shipments move under carrier insurance. We remain your advocate — monitoring progress, helping with claims, and arranging replacements if required.
Can you use our FedEx, UPS, or DHL account?
Yes. We can ship third-party on your account and still manage labelling and export documentation.
Can I return or exchange an international shipment?
Returns follow our Returns & Exchanges policy. We’ll assist with re-import forms and reduced reship costs where possible.