Shipping & Delivery
No surprises. No run-around. Straight talk on timelines, tracking, and what to expect.
Two Shipping Paths
Webstore Orders
Ships from the U.S. (in-stock items)
Teamwear + Bulk + MeSize™
Ships from Pakistan. (built-to-order)
Webstore Orders (Ships from the U.S.)
Processing
- In stock: typically dispatches within 1–2 business days (Mon–Fri).
- Early orders: placed before 12:00 PM ET often dispatch the same day (not guaranteed).
Tracking
- Label created: you’ll get tracking as soon as it’s generated.
- First scan: movement may take 12–24 hours to appear after handoff.
Delivery
- Standard Ground: typically 2–5 business days after dispatch.
- Express: Two-Day / Next-Day where supported (carriers vary by address).
U.S. Shipping Rates (Webstore)
| Service | Orders up to $100 | Orders over $100 |
|---|---|---|
| Standard Ground | $8.95 flat rate | FREE |
| Two-Day | $19.95 | $24.00 |
| Next-Day | $27.95 | $32.00 |
Teamwear, Bulk Orders & MeSize™
These orders are custom produced first, then shipped internationally. Typical timeline: 3–4 weeks from final design approval + sizing lock, then tracked shipping.
Have a tournament date? Talk to us first — we’ll confirm what’s realistic.
What affects timeline
- Design approval + sizing lock
- Order size + production queue
Tracking
We send tracking after carrier handoff. First international scans can take longer.
Customs & duties
International orders may incur duties/VAT payable by the recipient (set by local authorities).
If Something Goes Wrong
Tracking hasn’t updated?
Email orders@squashdesign.com with your order number if tracking hasn’t changed for 48 hours. We’ll check with the carrier and send a confirmed update.
Lost or damaged on arrival?
Start a claim via Returns & Exchanges. Keep packaging and include photos within 48 hours so we can resolve it quickly.
Good to Know
- Signature: may be required for high-value shipments.
- Address changes: if it hasn’t dispatched, we can fix it. After dispatch, carriers may not allow changes.
- Split shipments: we usually ship in one parcel; split delivery by request (where practical).
- Support hours: Mon–Fri. We aim to reply within 1 business day.
Shipping Outside the U.S.?
We ship worldwide with tracked service. International orders may incur local duties/VAT payable by the recipient. See international shipping options.